Payment Options1. Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
South Travel & Tours payment gateway service provider “CC Avenues” uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that South Travel & Tours offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. If the payment on the credit card is declined for some reason, alternate payment instructions must be received by South Travel & Tours 72 hours prior to the time of departure; else, the order is liable to be cancelled.
South Travel & Tours charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
2. Internet Banking
If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. Southtravels.in processes payments through an online gateway system which enables safe and secure transactions.
- - HDFC
- - Allahabad Bank
- - Axis Bank
- - RBS
- - SBI
- - YES
- - Bank of Baroda
- - Bank of India
- - City Union Bank
- - Corporation Bank
- - IDBI
- - Deutsche Bank
- - Federal Bank
- - Federal Bank
- - IOB
- - Karnataka Bank
- - Kotak Bank
- - Kotak Bank
- - PNB
- - Central Bank of India
- - Shamrao Vitthal Cooperative Bank
- - Bank of Maharashtra
- - Dhanlaxmi
- - Bank of Bahrain and Kuwait
- - Indian Bank
- - Lakshmi Vilas Bank
- - Vijaya Bank
- - South Indian Bank
- - Citibank
- - United Bank
- - Union Bank
- - Jammu &Kashmir Bank
- - Catholic Syrian Bank
- - ING VYSYA Bank
- - ICICI
- - Standard Chartered
- - Tamil Nadu Cooperative Bank
- - Development Bank of Singapore
- - Punjab & Maharashtra Bank
- - Canara Bank
With some of our partner hotels South Travel & Tours has negotiated a special facility where South Travel & Tours customers can pay the hotel directly at the reception at the time of check-in at the hotel.
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.
Delivery of Products/Services
How will I get my booking details as e- invoice?
Your booking details will be sent as e-invoice to the email address provided by you at the time of booking. If you do not receive your e-invoice within 8 hours of making your booking with Southtravels.in, please call our office on 044-47409050.
South Travel & Tours shall not be liable if customers do not comply with this requirement.
Amendment and Cancellation policy
How do I get a refund after cancelling my ticket?
The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider policy.
Please note service fee charged at the time of booking will not be refundable. All cancellations are strictly accepted 96 hours prior to departure/check-in.
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.
For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline's own cancellation charge.
For cancellations on hotel bookings a standard charge of Rs. 500 per person over and above hotels own cancellation policy will apply, any entry tickets for Theme Parks, Amusements, Shows and anything not mentioned above is considered as no show hence no re-fund is applicable or as per their respective cancellation policies.
The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and South Travel & Tours assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact South Travel & Tours for refunds and the airline will route the refund for your bookings made on the website, through southtravels.in.
The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline/service provider. Refund would be through cheque or demand draft.
In case you avail the website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and South Travel & Tours would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
southtravels.in generates promotion codes from time to time which may be availed on the site as a discount coupon. southtravels.in reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.
In case of dispute with any party, southtravels.in’s decision will be binding and final.
When you register with southtravels.in, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.
Passport details are mandatory for e - ticket issuance to Europe, USA and Canada.A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:
- - KLM
- - Kuwait Airways
- - Air France
- - Saudi Arabian Airlines
- - American Airlines
- - Continental Airlines
- - Delta Airlines
- - United Airlines
- - Kenya Airways
- - China Southern Airlines
- - China Eastern Airlines
- - Aeroflot
- - Egypt Air
- - Biman Bangladesh Airlines
In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a South Travel & Tours representative will contact you for your passport details. Please keep the following details handy:
- Passport Number
- Issuing Country
- Date of Birth (DD/MMM/YY)
- Expiry date of Passport (DD/MMM/YY)
- Last name/ Surname of traveller
- First name/ Given name of traveller
- Middle name of traveller (if any)
Please carry a valid visa for the country you will be visiting or transiting through.
Please check with the concerned airline or embassy for all visa requirements.